Customer Code of Conduct

Do not come to the facility if you have shown signs or symptoms of COVID in the past 14 days, please see symptoms below: –
1. Persistent cough
2. High temperature
3. New loss of taste or smell
4. Shortness of breath
Please sign up to the Aneurin Leisure app and get your pin number sent across to book your session.
Sessions needs to be booked prior to attending the facility, open booking 7 days prior to going live.
Fitness classes will be 45 minutes unless stated otherwise.
All gym sessions will be a maximum of 1 hour per day.
If you are booking a pool session, please remember to shower at home before entering the pool and limiting time spent in the changing facilities. Swimming kit should be worn under your clothes.
Please observe social distancing guidance whilst visiting the facilities.
Please use the sanitizer stations provided.
Toilets will be open but limited numbers; all cubicles will be accessible but sinks and urinals may be blocked off to observe social distancing measures.
Please be patient with the staff and other users during this period.
Behaviour deemed inappropriate may result in customer being asked to leave and jeopardise your future membership.
Customers who continually book and don’t turn up to sessions may be liable to charges.

In the gym:

Follow the direction markers and observe social distancing.
Some equipment will be switched off and be taped off to observe social distancing.
When you are finished on one piece of equipment please locate the disinfection station to clean down your equipment/machine.
Follow the one-way system to access your next training zone.
Please make sure all equipment is put back and cleaned before departure.

Group Exercise Classes:

Classes will be in sports halls (unless stated otherwise on your booking confirmation).
Registers will be taken by the instructor.
Please enter the sports hall and find your training zone (these will be marked out with all equipment needed for the class in that zone).
Once the class is complete, please clean your equipment with the disinfectant wipes provided.
Exit the class via the fire exit doors.

Swimming:

Please shower at home where you can to limit time spent in the changing village.
Please arrive at the centre with your swimming kit on under your clothes.
Some lockers will be out of commission to observe social distancing.
There will be zones marked out to observe social distancing.
Please enter the pool via the entry points via entry signs (signage).
Please enter the fast lane or slow lane which will have signs.
There will be no more than 10 people per double lane 6 per single lane.
Follow the swimming directions in the lane.
When resting please stay to the corner of the lane (do not congregate at the wall).
Once you have completed your session please exit the pool via the exit signs.
Showers will be available but limited to observe social distancing.
Change in your zone and spend as little time as possible in this area.
Exit the facility via the main entrance (follow one-way system).

Swimming Clubs:

Same as above but observing the clubs code of practice agreed by Aneurin Leisure.
Follow the National Governing Bodies guidance for safe training.
COVID risk assessment must be completed.
A COVID Compliance officer must be appointed by the club.

Swimming Lessons (to be agreed in accordance with Swim Wales guidance)

Outdoors: