Customer Code of Conduct

Do not come to the facility if you have shown signs or symptoms of COVID in the past 14 days, please see symptoms below: –
- Persistent cough
- High temperature
- New loss of taste or smell
- Shortness of breath
Please sign up to the app and get your pin number sent across to book your session
Sessions needs to be booked prior to attending the facility, open booking 7 days prior to going live.
Fitness classes will be 45 minutes unless stated otherwise
All gym sessions with be a maximum of 1 hour per day
If you are booking a pool session, please remember to shower at home before entering the pool and limiting time spent in the changing facilities. Swimming kit should be worn under your clothes
Please observe social distancing guidance whilst visiting the facilities
Please use the sanitizer stations provided
Toilets will be open but limited numbers; all cubicles will be accessible but sinks and urinals may be blocked off to observe social distancing measures
Please be patient with the staff and other users during this period
Behaviour deemed inappropriate may result in customer being asked to leave and jeopardise your future membership
Customer who continually book and don’t turn up to session may be liable to charges
Face masks can be worn by customers but are not mandatory and must be disposed of correctly.

In the Gym:

Follow the direction markers and observe social distancing
Some equipment will be switched off and be taped off to observe social distancing
When you are finished on one piece of equipment please locate the disinfection station to clean down your equipment/machine
Follow the one-way system to access your next training zone
Please make sure all equipment is put back and cleaned before departure

Fitness Classes:

Classes will be in sports halls (unless stated otherwise on your booking confirmation)
Registers will be taken by the instructor
Please enter the sports hall and find your training zone (these will be marked out with all equipment needed for the class in that zone)
Once the class is complete, please clean your equipment with the disinfectant wipes provided
Exit the class via the fire exit doors

Swimming:

Please shower at home where you can to limit time spent in the changing village
Please arrive at the centre with your swimming kit under your clothes
Some lockers will be out of commission to observe social distancing
There will be zones marked out to observe social distancing
Please enter the pool via the entry points via entry signs(signage)
Please enter the fast lane or slow lane which will have signs
There will be no more than 10 people per double lane 6 per single lane
Follow the swimming directions in the lane
When resting please stay to the corner of the lane (do not congregate at the wall)
Once you have completed your session please exit the pool via the exit signs
Showers will be available but limited to observe social distancing
Change in your zone and spend as little time as possible in this area
Exit the facility via the main entrance (follow one-way system)

Swimming Club:

Same as above but observing the clubs code of practice agreed by Aneurin Leisure.
Follow the National Governing Bodies guidance for safe training
COVID risk assessment completed
A COVID officer must be appointed by the club

Swimming Lessons (to be agreed in accordance with Swim Wales guidance)

Outdoors: